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Using the Application Access Gateway

Overview: The Application Access Gateway (powered by Citrix) allows you to securely access authorized Baptist Health applications from either your personal device or a Baptist Health-owned device. Pay special attention to the prerequisites for your device.

 

Prerequisites - Personal Device:

  • You must be enrolled in multi-factor authentication (MFA) using Microsoft Authenticator before accessing the Application Access Gateway. For instructions on configuring Microsoft Authenticator, see the MFA Setup page.

  • You must have Citrix Workspace installed on your workstation or laptop. For instructions on installing Citrix Workspace, see the Citrix - Windows or Citrix - MacOS page.

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Prerequisites - Baptist Health Device:

  • You must be enrolled in multi-factor authentication (MFA) using Microsoft Authenticator before accessing the Application Access Gateway. For instructions on configuring Microsoft Authenticator, see the MFA Setup page.

  • If you are in a Baptist Health facility, connected to the Baptist Health VPN, or using a Baptist Health virtual workstation, do NOT use these steps. Instead, you may access applications from the Engage Intranet.

  • Contact the IT Service Desk at 334-747-2793 if you have any issues or questions.

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​1. Open a web browser and go to https://connectctx.baptistfirst.org or click the Application Gateway icon on the  IT Resources site.​

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​2. Enter your Baptist Health credentials using the following format:

username@baptistfirst.org (where username is your login), then click Next.

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3. Enter your password, then click Next.

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4. You will be prompted to enter a 2-digit code into your Microsoft Authenticator app.​

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Tip: You may need to manually open the Microsoft Authenticator app and swipe down to refresh the content in the app.

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5. After successfully logging and passing MFA, you will arrive at the Citrix Storefront home page.

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Tip: If your view defaults to "Categories", switch to "All" to see all applications.

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6. Click the icon for the application you want to launch. (Example: Powerchart Prod BH_AL)

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7. Depending on your operating system or browser version, your application may launch automatically or you may be prompted to Open the downloaded file.

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7. (Temporary Issue) You may see an extra login window. If so, enter your credentials in the following format:

 

IS-DOMAIN\username (where username is your login) + your password, then hit Enter.

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IT is working quickly to resolve this issue.

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8. After a few seconds, your application will launch and be available for use.

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9. Important: When you’re done, close any applications and log out of the Citrix Storefront to prevent unauthorized access.

  • Click your name in the upper-right corner.

  • Click Log Off.

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